Privacy Policy
This Privacy Policy explains how Inmed Pharmacy (“we,” “our,” or “us”) collects, uses, stores, and protects your personal and medical information when you use our website, visit our clinic, or interact with our services.
We are committed to protecting your right to privacy in accordance with the Protection of Personal Information Act (POPIA), 2013 of South Africa.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Full name
ID or passport number
Date of birth
Contact details (phone number, email address, physical address)
Billing and payment details
1.2 Medical Information
Medical history, current medication, allergies, and test results (where relevant to consultations or prescriptions)
Doctor’s notes, treatment plans, or prescriptions issued by Inmed Pharmacy’s healthcare professionals
1.3 Technical Information
IP address, browser type, device information, and browsing activity collected via cookies or analytics tools
2. How We Use Your Information
Your information is used strictly for legitimate medical and business purposes, including:
Providing medical consultations, prescriptions, and pharmacy services
Processing and delivering your orders
Communicating with you about your health, appointments, or products
Maintaining accurate patient and transaction records
Improving our services and website user experience
Complying with legal and regulatory requirements
We will never sell or share your personal data with third parties for marketing purposes.
3. How We Store and Protect Your Data
All personal and medical information is stored on secure, password-protected systems.
Access to patient records is restricted to authorized healthcare professionals and staff only.
We use SSL encryption for all online transactions.
Physical documents are kept in locked storage with controlled access.
If a data breach occurs, we will notify affected individuals and the Information Regulator in line with POPIA requirements.
4. Sharing of Information
We may share your information only when necessary and in the following situations:
With licensed medical practitioners involved in your care
With delivery or courier partners for order fulfillment
With payment processors to complete your purchase
When required by law, regulation, or court order
All third-party partners are bound by confidentiality and data protection agreements.
5. Cookies and Tracking
Our Website uses cookies to improve your browsing experience and collect usage statistics.
You can disable cookies in your browser settings, but this may affect some site functionality.
6. Your Rights Under POPIA
You have the right to:
Access and request a copy of your personal information
Correct or update your details
Request that we delete or stop processing your data (where legally permissible)
Withdraw consent for certain uses of your information
Requests can be made in writing to our Information Officer (see contact details below).
7. Retention of Information
We retain your personal and medical data only for as long as necessary to:
Provide services and treatment
Comply with legal and medical record-keeping obligations
Resolve disputes and enforce our agreements
8. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised “Last Updated” date.
9. Contact Information
For privacy-related queries or POPIA requests, contact:
Email: inbengovender@vodamail.co.za
Phone: 031-702-3323
Address: Shop 3A, Sandy’s Centre. Pinetown. KwaZulu Natal